Custom email configuration

SMTP configuration

Use existing SMTP servers for quick setup

Domain verification

Verify your domain for better deliverability

1. 1
   SMTP Server hostname (eg smtp.office365.com)
2. 2
   Port number (usually 587 for TLS or 465 for SSL)
3. 3
   Username (often your email address)
4. 4
   Password or app-specific password
5. 5
   Encryption type (TLS/SSL)

1. 1
   Log in to app.preppio.no
2. 2
   Go to 'Settings' in the left sidebar
3. 3
   Select 'Bots' from the settings menu
4. 4
   Select the bot you want to configure
5. 5
   Click on the 'Channels' tab

1. 1
   Click on the 'Add Channel' button
2. 2
   Select 'Email' from the dropdown menu
3. 3
   Select the 'SMTP Configuration' method
4. 4
   Fill in all required SMTP fields
5. 5
   Configure the 'From' name and email address

1. 1
   Click on the 'Test Email' button
2. 2
   Enter a test email address
3. 3
   Check that the test email was sent successfully
4. 4
   Verify that the email arrived in the inbox
5. 5
   Check your spam/junk folder if necessary

1. 1
   Follow steps 1-2 from the SMTP method to get to channels
2. 2
   Click 'Add Channel' and select 'Email'
3. 3
   Select the 'Domain Verification' method
4. 4
   Configure the desired display name
5. 5
   Enter email address (recommended to use subdomain)

1. 1
   Copy the SPF TXT record that appears
2. 2
   Copy the DKIM TXT record that appears
3. 3
   Note down the domain name to be configured
4. 4
   Make sure you have access to DNS management
5. 5
   Choose a subdomain to avoid conflicts with existing setups

1. 1
   Log in to your DNS service provider (GoDaddy, Cloudflare, etc.)
2. 2
   Navigate to the DNS management section
3. 3
   Add the SPF TXT record as provided by Preppio
4. 4
   Add the DKIM TXT record as provided by Preppio
5. 5
   Save the changes (DNS changes can take up to 48 hours to propagate)

1. 1
   Return to the Preppio dashboard
2. 2
   Click on the 'Verify Domain' button
3. 3
   Wait for the system to check the DNS records
4. 4
   A green tick icon is displayed upon successful verification
5. 5
   If verification fails, wait a few hours and try again

SMTP authentication error

Check username, password and server settings. Verify that app-specific passwords are enabled if required.

Emails end up in spam

Use domain verification with SPF and DKIM for better deliverability. Avoid spammy headlines and content.

DNS records do not propagate

DNS changes can take up to 48 hours. Use DNS tools like 'dig' or online DNS checkers to verify status.